Shipping policy

Shipping information

1. Deliveries: Countries, costs, and delivery times

Currently, deliveries are only possible to Austria and Germany.

Shipping costs to Austria and Germany:

• Free shipping for orders over €25.
• For orders under €25 we charge €4.50 for shipping.

Delivery time: 2 working days to Austria and Germany.

2. Delivery details

We ship all packages with DHL (delivery addresses in Germany) and Austrian Post (delivery addresses in Austria).

DHL and Austrian Post usually deliver from Monday to Saturday between approximately 8:00 a.m. and 7:00 p.m. (depending on the delivery area).

3. Delivery to DHL Packstations or Deutsche Post branches

In Germany (not available in other countries), delivery to DHL Packstations/Deutsche Post branches is possible. If the package is to be delivered to a DHL Packstation (one-time, free registration with DHL required), please enter the address of the Packstation as the delivery address (NOT as the billing address).

At DHL Packstations, you can pick up your package around the clock, 365 days a year.

We do not recommend delivering packages to Packstations in hot weather.

Further information on “Packstations” can be found here: Help with Packstations | DHL Private Customer Service

If the parcel is to be delivered to a Deutsche Post branch, this is only possible if you have registered with DHL for a Packstation in advance. With the “post number” you receive, parcels can then be delivered to both Packstations and post offices.

4. DHL multiple delivery

If the DHL courier is unable to reach you in person, they will leave a parcel card in your mailbox. You then have the following options:

The parcel is available for collection at the parcel shop or post office indicated on the card.
Arrange a new delivery date via the DHL hotline. Here you also have the option of having the parcel delivered to another address in the same town.

The DHL driver may also leave the parcel with a neighbor and leave an information card with the neighbor's name and address.

There are no additional costs for any of these options. Please contact us if you have any problems or questions regarding the delivery of your parcel.

5. Online parcel tracking

As soon as the parcel has been shipped, we/DHL/Austrian Post will send you an email with the parcel number and a link to DHL/Austrian Post. This can be used to track where the package is currently located.

6. Lost package

Of course, the delivery is insured, and we bear the transport risk by law. If a package is lost, we will immediately send a new one at no additional cost.